What to do in the event of a claim?
Overview of the most important information.

Please report any damage, shortage or loss to our damage experts immediately.

Loss or damage exceeding € 3,000

Important notes

Contact the surveyor named in the insurance certificate.
If no insurance certificate is available or no surveyor is named in it, please appoint an expert.

For all damages (greater/lesser than € 3,000) applies:

Our claims experts want to help you as quickly as possible. 

The following documents are required for the written damage report in order for us or the involved expert office to check and process the claim quickly:

  • Air waybill, other transport documents
  • Insurance certificate (if issued)
  • Confirmation of damage (by carrier, warehouse keeper, customs, police, etc.) and liability bond 
  • Accurate description of damage with damage invoice and appropriate proof regarding cause and amount. In the event of damage, proof must be provided of the composition of the sum insured (e.g. by means of a packing list or listing of the items incl. value and age information)
  • In case of damage: Proof of repair costs
  • Commercial invoice
  • customs clearance papers (if available)
  • other relevant documentation

Delvag Versicherungs-AG
Venloer Straße 151-153, 50672 Köln

Aviation and Transport - Claims

Fon +49 221 8292 239, +49 221 8292 341, +49 221 8292 233 or +49 221 8292 169
Fax +49 221 8292 102