Privacy Policy

We take the protection of your personal data seriously. The protection of your privacy with the processing of personal data is important for us and we that take into account in our business processes.

We process personal data gathered when visiting our website in accordance with German law. In addition, our privacy policy conforms with the Lufthansa Group privacy policy guidelines.

Our website may contain links to websites of other providers to which this privacy statement does not apply.

Delvag respects your personal privacy.

Collection and processing of personal data
When you visit our website, our web servers routinely store the IP address of your Internet Service Provider, the website from which you visit us, the websites that you visit with us as well as the date and the duration of the visit. Furthermore, personal data is only stored if you disclose it to us of your own accord, e.g. within the framework of a registration, survey, prize competition or for the execution of a policy.

Utilisation and forwarding of personal data and purpose limitation
We do not forward your personal data to third parties.
Collection or forwarding of personal data to state institutions and authorities takes place only within the framework of legislative provisions in force. Our employees and suppliers/partners are obliged to confidentiality by us and to comply with our guidelines on data protection.

Right to obtain information
Delvag will notify you on request as to whether and what personal data about you is stored with us. Should incorrect information be stored in spite of our efforts for data accuracy, we will correct it at your request.

Data security
Delvag utilises technical and organisational security measures in order to protect your data administered by us against accidental or wilful manipulations, loss, destruction or access by unauthorised persons. Our security measures are improved on a continuing basis commensurate with technological development. Data processing and dissemination are carried out with the SSL (Secure Socket Layer) procedure.
Your personal data is stored on servers in Germany.

Implementation and compliance with this privacy policy
Delvag Luftfahrtversicherungs-AG undertakes to comply with the above-mentioned points with regard to data protection as described.
If you have questions on data protection, you may approach the Group representative for data protection of our parent company, Deutsche Lufthansa AG, who is also at your disposal in the event of a request for information, suggestions or complaints.

Lufthansa Group Data Protection Commissioner
Dr. Barbara Kirchberg-Lennartz 
Deutsche Lufthansa AG
Department CGN DSB
Von-Gablenz-Straße 2-6
50679 Köln
You may also send an e-mail in the event of data protection questions:
cgndsb@dlh.de

SSL - Secure Socket Layer procedure
In order to ensure an utmost secure transfer of your data between your web browser and our Internet system, we utilise Secure Socket Layer (SSL) encryption technology. SSL enables encrypted communication or transmission of documents via the Internet between web browsers and web servers. The URL of a website with SSL connection to your browser starts with https://.
Should your current browser not be SSL-compatible, you can download the latest version of the two most widespread web browsers. Both products support SSL, are free (as of June 2003) and available for numerous operating systems.