What should be done in the event of a claim?

Shipments should be checked on receipt for completeness and integrity. Losses should be notified to Delvag immediately after discovery.

Securing Right of Recourse
In case of apparent damage or loss the insurer’s right of recourse has to be se-cured by means of qualified reservation on air waybill or exceptions on delivery receipt or similar note on the shipping documents. Where loss or damage is not apparent the delivering carrier must be held liable in writing immediately upon discovery of the said loss or damage

Average Agent
In case the extent of damage cannot be properly ascertained or the claim for damage or partial loss will probably exceed 1,500.– € or equivalent in other currency, either the average agent appoin-ted by Delvag, or, if not available, the nearest Lloyd’s agent must be called for an inspection of the damage. The cost for such inspection will be reimbursed by Delvag.

Documentation of Claim
A written notification of claim must be sub-stantiated by the following documents:

Air waybill, other shipping documents;
Original insurance certificate (if issued);
Confirmation of damage (by carrier[s], customs authorities, police, warehouse men, etc.) and copy of letter holding invol-ved parties liable;
Exact description of damage and item-ized claim statement. For each claim pro-per proof is required with regard to cause and extent. The various factors used to calculate the amount of insurance have to be properly substantiated;
In case of damage, substantiation ofrepair costs;
Commercial invoice and packing list for the entire shipment;
Customs clearance documents;
Survey report by average agent (if required)