What should be done in the event of a claim?

An immediate notification should be sent to Delvag with disclosure of time, location and nature of the loss, its address, phone/fax no. In addition, several photographs should be produced, from which the accident location and the damage or the damaged parts are evident.

Experts
The damaged aircraft should be left at the scene of the accident until inspection by our expert (not to be confused with the aviation authority's expert) – unless it impedes air traffic or the weather forces removal.
Lay out the aircraft's papers and the aircraft pilot's written report on the accident ready for the expert.

Repairs
Repairs should be neither commenced nor assigned before Delvag has decided on your proposal for the choice of repair workshop.

Important
Do not submit an admission of fault and do not settle any invoices. Please extract further information on the conduct in the event of a claim from your insurance policy and the associated insurance conditions. Of course, our claim experts are willingly at your disposal in the event of questions.

Delvag Luftfahrtversicherungs-AG
Von-Gablenz-Straße 2-6
50679 Cologne
Phone: +49(0)221 8292-235 or -240
Fax: +49(0)221 8292-102 or -257
E-mail: aviation-claims@delvag.de

Instruction sheet
Claims Form Aircraft Insurance
Aircraft Damage Report - only for commercial aircraft/hull franchise